Code of Conduct

1 - Introduction

At Vince, we are dedicated to enhancing the world of ERP by delivering innovative, user-focused solutions that improve the Infor M3 experience. Founded in 2010 by a team of consultants with deep expertise in Infor and Lawson, Vince was built on the principles of collaboration, integrity, and a relentless commitment to our clients. Our journey from a small group of six partners to an international team spanning multiple countries has been driven by these core values.

This Code of Conduct establishes the fundamental principles that guide our operations and behaviors as a company. It is designed to ensure that all Vince employees, as well as our suppliers, partners, and subcontractors, adhere to the highest standards of ethical conduct. We expect all parties associated with Vince to embrace these principles in their work on behalf of the company.

Our Code of Conduct serves as a framework for how we interact with our customers, business partners, investors, and other stakeholders. It reflects our commitment to operating with integrity, respect, and a focus on delivering value in every aspect of our business.

To maintain the relevance and effectiveness of this Code, it is reviewed regularly and updated in accordance with the latest ethical and regulatory standards. Vince also provides ongoing training for all employees to ensure they fully understand and can apply the principles outlined in this document. We encourage employees to seek guidance from their managers whenever they face uncertainty in making the right decisions.

At Vince, we believe that our success is rooted in the strength of our community – our people. This Code of Conduct reflects our collective commitment to uphold the values that have driven our growth and will continue to guide us into the future.

2 - Our values

At Vince, our core values—Curious, Adaptive, Reliable, and Excellent—guide everything we do. This Code of Conduct is designed to provide clear guidelines on how we, as members of the Vince team, should behave and make decisions that reflect our values. By adhering to this Code, we ensure a positive, productive, and ethical workplace for everyone.

2.1 Curiosity

Fostering Curiosity: We encourage a culture of curiosity. We seek to understand and learn from each other, our customers, and the world around us.
Innovative Thinking: We are always curious about new technologies and approaches that can enhance our work. We actively explore new ideas and are open to change.
Customer Understanding: We strive to deeply understand our customers' needs and challenges, ensuring that our solutions are truly impactful.

2.2 Adaptability

Embracing Change: We recognize that change is constant. We adapt to evolving circumstances and are proactive in learning new skills and technologies.
Flexible Problem-Solving: We approach challenges with a flexible mindset, seeking out opportunities for growth and improvement in every situation.
Continuous Learning: We are committed to personal and professional development, continually seeking out new knowledge and experiences.

2.3 Reliability

Integrity and Trust: We act with honesty and integrity in all our interactions. We build trust by being dependable and keeping our promises.
Commitment to Timeliness: We deliver on time, every time. We respect deadlines and manage our time effectively to meet our commitments.
Consistency in Quality: We are reliable in our work, consistently delivering high-quality results that meet or exceed expectations.

2.4 Excellence

Pursuit of Excellence: We strive for excellence in everything we do. We set high standards for ourselves and work diligently to achieve them.
Delivering Quality Work: We are committed to delivering excellent work that reflects our expertise and dedication to our craft.
Continuous Improvement: We are never complacent. We seek out feedback and use it to improve our processes, products, and services.

2.5 Ethical Conduct

Respect and Inclusion: We treat everyone with respect and dignity, fostering an inclusive environment where all voices are heard and valued.
Compliance with Laws and Policies: We adhere to all applicable laws, regulations, and company policies, ensuring our actions are lawful and ethical.
Conflict of Interest: We avoid conflicts of interest and act in the best interests of Vince, ensuring that our decisions are free from personal bias.

2.6 Responsibility and Accountability

Ownership of Actions: We take responsibility for our actions and decisions, owning both our successes and mistakes.
Transparency: We communicate openly and honestly, providing clear and accurate information to colleagues, customers, and stakeholders.
Ethical Decision-Making: We make decisions that reflect our values and ethics, considering the impact on others and the long-term implications.

2.7 Reporting and Enforcement

Whistleblower Protection: We encourage reporting of any unethical behavior or violations of this Code. Employees who report concerns in good faith are protected from retaliation.
Investigation and Discipline: Reports of misconduct will be thoroughly investigated, and appropriate disciplinary actions will be taken when necessary.
Continuous Reinforcement: We will regularly review and update this Code of Conduct to ensure it remains relevant and reflective of our values.

3 - Workplace environment

3.1 Human Rights

Vince is fully dedicated to upholding and advancing human rights, refusing to accept or engage in any practices that violate these rights. The company ensures that employment decisions are made based on the principle of equal opportunity, with no discrimination based on race, gender, religion, political beliefs, disability, sexual orientation, gender identity, social status, age, or any other legally protected characteristic. Vince strictly prohibits any form of servitude, child labor, forced labor, human trafficking, or slavery across all its operations, regardless of location. The company adheres to the International Labor Organization's Declaration on Fundamental Principles and Rights at Work, as well as the International Bill of Human Rights.

3.2 Equal Opportunities, Diversity and Inclusion

Vince is committed to fostering a diverse workforce where employees are valued for their unique identities and contributions. We honor and respect everyone, regardless of race, gender, religion, political beliefs, disability, sexual orientation, gender identity, social status, age, or any other legally protected characteristic. Our aim is to attract, develop, and retain a diverse team while creating an inclusive workplace that celebrates and embraces the differences among our employees.

3.3 Anti-Discrimination and Anti-Harassment

At Vince, employment decisions are made solely based on individual merit and qualifications relevant to professional competence. The company does not discriminate or treat employees or job applicants unfairly in any aspect of employment, including recruitment, hiring, training, promotion, compensation, or any other employment terms and conditions. Our policies strictly prohibit making employment decisions based on personal characteristics such as race, gender, religion, political beliefs, disability, sexual orientation, gender identity, social status, age, or any other legally protected attribute. Vince is committed to maintaining a work environment free from harassment of any kind, as well as any offensive or disrespectful behavior. Harassment is defined as any unwelcome verbal, visual, physical, or other conduct that creates an intimidating, offensive, or hostile work environment.

3.4 Health and Safety

Vince is dedicated to maintaining a safe and healthy workplace. Every employee plays a crucial role in upholding safe working conditions and is responsible for promptly reporting any workplace accidents or safety hazards. Vince actively supports initiatives and activities that enhance employee health and well-being, continuously seeking ways to improve. Additionally, Vince is committed to adhering to all relevant wage and working hour laws and regulations.

3.5 Freedom of Association

In accordance with local laws in the countries where Vince operates, we respect the right of all employees to freely associate with others, including the right to engage in collective bargaining or to choose not to participate. We encourage and value open communication from employees about their ideas and concerns regarding their working conditions.

3.6 Expected Workplace Behaviors

Vince expects employees to consistently exhibit respectful and professional conduct. This includes, but is not limited to:

Acting with honesty, integrity, and fairness in all aspects of work, including in external work-related meetings and events.
Supporting workplace diversity, respecting others' values, and fostering a positive, productive, and innovative team environment that is free from discrimination, bullying, and harassment.
Using communication channels, tools, and platforms in a respectful and inclusive manner, ensuring there is no discrimination, bullying, or harassment based on race, gender, age, religion, or any other protected characteristic.
Demonstrating behavior that enhances the company’s professional reputation.
Showing support and care for colleagues.
Engaging in constructive conflict resolution.

4 - Business practices

4.1 Compliance with Laws and Regulations

Vince is committed to full compliance with all applicable laws, rules and regulations in all locations where Vince operates. Vince also follows practices related to good corporate governance. If applicable laws and regulations are more permissive than this Code of Conduct, Vince complies with this Code of Conduct. If applicable laws and regulations are more restrictive, we comply with the legal requirements. In addition, Vince always acts in accordance with the highest standards of business ethics.

4.2 Import, Export and Trade Compliance Rules

As a global company, Vince exports its services across national borders. Our business transactions can be subject to various trade controls and laws that regulate export and import. We are committed to complying with the laws that govern global trade of our services.

4.3 Antitrust and Competition Laws

Vince complies with all applicable competition laws in in all locations where Vince operates.

Vince promotes free and open competition and does not engage in practices that have the objective or effect of restricting or distorting competition.

4.4 Anti-Bribery and Corruption

In line with Vince’s commitment to conducting business with honesty and integrity, the company maintains a zero-tolerance policy toward bribery and corruption, strictly adhering to all relevant laws in every jurisdiction where it operates. Vince has established a separate Anti-Bribery and Corruption Policy that outlines the responsibilities of all employees in upholding the company's stance on these issues, complementing the Code of Conduct. This policy provides clear guidance on identifying prohibited activities, such as offering or accepting bribes, bribing public officials, making or receiving facilitation payments or kickbacks, and engaging in inappropriate client entertainment, gifts, or hospitality practices. that outlines the responsibilities of all employees in upholding the company's stance on these issues, complementing the Code of Conduct. This policy provides clear guidance on identifying prohibited activities, such as offering or accepting bribes, bribing public officials, making or receiving facilitation payments or kickbacks, and engaging in inappropriate client entertainment, gifts, or hospitality practices.

Read our whole policy on Anti-Bribery and Corruption here

4.5 Anti-Money Laundering

Vince adheres to all laws regarding money laundering and the prohibition of financing illegal or illegitimate activities. "Money laundering" refers to the process by which individuals or groups attempt to hide the proceeds of illegal activities or make the origins of their illicit funds appear legitimate.

4.6 Political Involvement

Vince remains neutral in political matters and does not provide financial or other support to individual politicians, candidates, political parties, or related institutions. The Vince name, logo, and any company resources must not be used to promote the interests of any political parties or candidates.

4.7 Conflicts of Interest

Vince employees must avoid any activities that could result in a conflict of interest. Participation in any relationship, situation, or arrangement that conflicts with Vince's interests or compromises the ability to ethically meet contractual obligations to the company is strictly prohibited.

4.8 Environmental Responsibility

At Vince, we are committed to minimizing the environmental impact of our operations globally. We strive to cultivate environmental awareness and responsibility among our employees, customers, and suppliers.

Vince adheres to all relevant environmental regulations and expects the same commitment from our suppliers and partners. We adopt a precautionary approach to environmental challenges by promoting greater environmental responsibility and encouraging the development, use, and spread of sustainable technologies and solutions, such as electronic invoicing. We are dedicated to maintaining open and transparent communication about our environmental performance.

4.9 Protection of all business assets, including information, technology, and facilities

Vince’s intellectual property is a vital asset that must be safeguarded at all times. This includes our brand, trademarks, package designs, logos, copyrights, inventions, patents, and trade secrets. We ensure that our proprietary information is securely protected and that the confidentiality of our customers' and partners' information is maintained, with no improper disclosure.

Data privacy is of paramount importance to Vince. We handle all personal data—information about identified or identifiable individuals—with the utmost care and in compliance with applicable data protection laws. Our commitment to data protection and privacy is integral to our operations; we collect and use employee personal information solely for fulfilling employment contracts. Moreover, we are dedicated to assisting our customers in their data protection efforts by incorporating strong privacy and security measures into our services and agreements. For more details, please refer to Vince’s Privacy Policy.

Vince is committed to adhering to applicable accounting principles and standards, ensuring that financial information is reported accurately and comprehensively. We maintain robust internal controls and processes to ensure that both financial and non-financial reporting comply with legal requirements.

5 - Raising Concerns

Any violation of the principles outlined in this Code of Conduct should be reported to Vince immediately. Reports can be made to your line manager or to HR.

Vince employees may also report any violation or suspected violation of this Code of Conduct through the HR system, where you can register unwanted incidents or concerns. The identity of the person making the report will be kept confidential and will be known only to those who need to be involved to ensure that the matter is handled appropriately. It is also possible to make the report anonymously.

Any Vince employee who makes a report in good faith is protected from any form of retaliation, including dismissal or other forms of reprisal. To prevent issues from escalating to a point where they become serious concerns, Vince emphasizes the importance of communicating the company`s values, rules, and regulations regarding ethical conduct and encourages open communication within the organization.

6 - Questions or suggestions

If you have any questions regarding the proper conduct in a certain situation, or if you need assistance to take the appropriate action, please feel free to talk to your manager or contact the HR department.