Success Stories - Berggård Amundsen

Introduction

Berggård Amundsen is a 100% independent Norwegian electrician wholesaler. They operate in the markets for electrical equipment for installation, electric vehicle charging, solar energy, smart home, and operating in the energy sector. Unlike other companies in the industry in Norway, Berggård Amundsen is family owned and 100% Norwegian.

Since being established over 70 years ago, the regularly turnover around 2 billion NOK a year; own 26 service centers and have a team of 220 employees. All store employees have an electrical background with experience in the field, allowing them to deliver consistent and efficient service.

The challenges

They wanted to avoid a lot of manual surveillance of their integrations, external orders, and orders which didn’t make it through in time or those which had delayed response times. Stop or delays to orders was very resource-intensive for Berggård Amundsen, and they needed to tackle these issues head-on. They also wanted to improve the management of stock, volume, orders, and delays.

Many of their customers shop through their web store, where Berggård Amundsen provide a fast delivery service. The company needed to have systems to handle and fulfill orders at scale and handle stops or any errors that occurred.

Choosing the right tools

In 2017, Berggård Amundsen invested in Vince Butler (VBU) and saw immediate results. Their integrations between Infor M3 (M3) and Astro significantly increased uptime and enabled them to resolve issues much faster. When stops occur, they now receive automated notifications via email or SMS with specific information that the IT department can use to directly fix the problem without manually searching for the root cause.

With VBU, Berggård Amundsen has a real-time monitor that overlooks orders, packing, volume, and stock. This allowed them to save time and train their resources and focus on different areas of the company.

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VBU greatly increased their operational stability and control.

With VBU, they can also see if something is wrong with their web store, for example, if customers cannot put items into their baskets. VBU provides a live feed of their website that allows them to track orders – and everything in between – from start to finish. Berggård Amundsen can now also see which orders have been sent, packed, and where they are in the process. With VBU, they can compare historical data against orders and transaction volumes to notice rare deviations.

Thanks to Vince Butler dashboards, Berggård Amundsen can now get an accurate, real-time picture of their situation has greatly increased their operational stability and control. VBU also makes it easy to get a visual understanding of the numbers and dimensions without having to compile this information manually. This feature was something the IT department greatly benefited from.

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Summary

Berggård Amundsen is a 100% independent Norwegian electric wholesaler. They operate in the electric vehicle charging, solar energy, and smart home markets. They wanted to significantly reduce manual surveillance of their integrations, external orders, and orders that didn’t make it through in time or with delayed response times. Berggård Amundsen also wanted to be notified when problems occurred and better control and overview their web page.

When they invested in Vince Butler (VBU), they saw immediate results. Their integrations between Infor M3 (M3) and Astro have significantly increased uptime and enabled them to resolve problems and stops much faster. In addition to cutting their manual work, the IT department can now receive automated detailed reports that allow them to resolve problems right away. With their overview from Vince Butler dashboards, Berggård Amundsen gets a real-time overview of their current situations, increasing operational stability and control.

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- Vince VBU Success Story -

"Vince Butler (VBU) makes it easy to get a good overview of your Infor M3 data"

Svein Arild Haugum

Introduction

The challenges

Choosing the right tools

VBU greatly increased their operational stability and control.

Summary